Troubleshooting and Getting Support

  • Updated


The quickest way to get help for set up and usage issues will be to look through our Help Center which features a number of helpful guides. New topics are added regularly, and this will provide the most up-to-date info.

There is also an active Community Forum where info on a variety of other topics can be found. You are more than welcome to post new questions as well.

Run a Speed Test

If you're seeing issues with video playback while streaming, you may consider running a speed test to see how well your network is performing.

Getting One-on-One Help

If you would like additional help you can open a support ticket and someone from our team will assist you. We work to respond to all emails as quickly as we can.

Note: In many cases, submitting logs (as described below) can be helpful in tracking down issues.

Submitting Logs

To help troubleshoot an issue, it can be helpful to submit diagnostic logs from your device. This can be done by following these steps.

Submitting Video Samples

If you're seeing an issue with a particular video, it can be helpful to submit a sample. You can do this by following these steps.

Share this article

Was this article helpful?

42 out of 177 found this helpful

Have more questions? Submit a request